Privacy Policy

Last Updated: March 19, 2026

1. Introduction

Welcome to Eclore Pilates ("we," "our," "us"). Protecting your privacy is a priority for us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit www.eclore-pilates.com (the "Site").

2. Information We Collect

We collect the following types of information:

  • 2.1 Personal Information: Name, email address, phone number, payment details (via our secure providers), and any information provided through our contact forms.
  • 2.2 Non-Personal Information: Browser type, IP address, pages visited, time spent on the Site, device information, and cookies (see Section 6).

3. Legal Basis and Use of Data

We process your data based on the following:

  • Performance of a Contract: To process your bookings and payments.
  • Consent: For sending newsletters or promotional offers.
  • Legitimate Interest: To improve our Site and understand user behavior.
  • Legal Obligations: To comply with the law (e.g., invoicing/accounting).

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with:

  • Service Providers: Trusted third parties who help us operate the Site, specifically Bsport (booking and management) and Hubspot (CRM and marketing), as well as payment processors.
  • Legal Compliance: If required by law or to protect our rights.
  • Business Transfers: In the event of a merger or sale of the business.

5. International Data Transfers

Some of our providers (such as Google, Hubspot, or booking tools) may store data outside the European Union. We ensure these transfers are secured through standard contractual clauses.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the described purposes (generally 3 years after the last contact for marketing purposes, or according to statutory retention periods for invoices).

7. Cookies and Tracking Technologies

We use cookies to improve your experience and analyze our traffic. You can manage your preferences through your browser settings or our cookie banner.

8. Your Rights (GDPR)

You have the following rights regarding your data:

  • Access your personal data.
  • Correct any inaccurate information.
  • Request the deletion of your data ("right to be forgotten").
  • Limit or object to the processing of your data.
  • Withdraw your consent at any time. To exercise these rights, please contact us via the form at the bottom of the page or at: contact@eclore-pilates.com.

9. Data Security

We implement technical and organizational security measures (such as the HTTPS protocol). However, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated date.